COMPLAINT PROCEDURE
- If possible, please contact us at info@deasportswear.com about a product complaint and we will agree the appropriate procedure and a quick solution with you.
- Incomplete or damaged shipments must be reported within 24 hours of shipment receipt by sending us an e-mail with photographs of the items concerned so that we can file a complaint with the carrier.
- If you believe that you have received a defective product, please send us photos of the defect and the order number before returning the goods so that our production team can check the defect.
- Always complete the “Complaint Notification” form and e-mail or post it to us together with the claimed products.
- Send the product(s) concerned to us by registered post for assessment. It is not possible to send the claimed product as “Cash on Delivery”. It is not possible to send the claimed product as “Cash on Delivery”.
- The customer is liable for each and every cost of returning goods and obtaining parcel tracking information since Tamara Concept One s.r.o. cannot accept any liability for lost/missing returns.
- After receiving the defective item, we will contact you by e-mail or telephone within 3 working days and agree a solution with you.
- If the complaint is accepted, we will pay the costs of shipping a new product.
- The complaint will be settled no later than 30 days after receiving the complaint.
- By ordering from DeaSportswear, the customer acknowledges and agrees to all of our shipping/return/complaint policies and conditions.
- For more details please see the General Terms and Conditions.
If you have any further questions about our product complaint procedure, please do not hesitate to contact us atinfo@deasportswear.com
SEND THE PRODUCT TO THE FOLLOWING ADDRESS:
- Tamara Concept One s.r.o.
- Lucemburská 1599/13
- 130 00 Praha 3 – Vinohrady
- Czech Republic